What Information We Collect and Process

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1. Information You Provide to Fraoula

When you interact with us via our websites or any sites or services that link to this Privacy Policy, we may collect Personal Data and other information from you, as further described below.

 

When You Visit Our Websites

We collect Personal Data from you when you submit web forms or interact with our websites, for example, by subscribing to a Fraoula blog, signing up for a webinar, subscribing to one of our services, or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore some of our websites without providing any Personal Data about yourself.

 

Event Information

When you register for a Fraoula event, we collect information such as name, address, phone number, and email address. We use this information to communicate with you and, in some cases, facilitate your registration. Additionally, we may share your registration data with service providers of the event to provide event information and improve your experience at the event or future Fraoula events.

 

Account and User Information

We collect Personal Data when you sign up for a Fraoula account, create or modify user information, set preferences, or provide any other related information to access or utilize our Subscription Service.

 

Payment Information

We collect payment and billing information when you register for paid products or services. For example, we may ask you to provide a billing address or a billing contact for your Fraoula account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy.

 

You may also provide payment information, such as a credit card number or bank account numbers, when purchasing products or services. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.

 

Customer Testimonials

We post customer testimonials and comments on our websites, which may contain Personal Data. We obtain each customer's consent via email or through other agreements between customers and Fraoula prior to posting the customer's name and testimonial.

 

2. Information We Process on Behalf of Customers

 

When They Use the Subscription Service

Our product, or the Subscription Service, allows our customers to create and share marketing, sales, and customer service content. When customers use our product, they may collect Personal Data such as first and last name, email address, physical address, phone number, or other information about you.

 

We do not control the content of our customers' webpages or the types of Personal Data that our customers may choose to collect or manage using the Subscription Service. We store our customers' information on our service providers' servers but process it as a processor under our customers’ instructions and in accordance with our Customer Terms of Service, which prohibit us from using the information except as necessary to provide and improve the Subscription Service and as required by law.

 

Our customers control and are responsible for correcting, deleting, or updating the information they process using the Subscription Service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to Fraoula for processing purposes.

 

3. Information We Collect and Process When You Use the Subscription Service

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Usage Data

We collect usage data when you or your users in your Fraoula account interact with the Subscription Service. Usage data includes metrics and information regarding your use and interaction with the Subscription Service such as what product features you use the most, when an object (like a ticket) is opened and closed, and how often certain features (like workflows) are triggered in your account.

 

Mobile

When you access or use the Subscription Service via our mobile applications, we automatically collect information such as your device model and version, operating system, or device identifiers.

 

Third-Party Integrations

You may connect third-party integrations to your Fraoula account, which may ask for certain permissions to access data or send information to your Fraoula account. It is your responsibility to review any third-party integrations you authorize. We may collect information about what types of integrations you use in your Fraoula account.

 

Any permission(s) granted by you grants these third parties access to your data, which may include (but is not limited to) granting third-party applications access to view, store, and modify your Fraoula account data. We are not responsible for the practices of third-party integrations, so please carefully review the permissions you grant to third-party applications.

 

 

4. Information We Collect from Other Sources

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Fraoula Partners

We may receive information about you or other users of your Fraoula account from our network of partners within India. This data might be gathered through our deal and lead registration process facilitated by our partners.

 

Additionally, we might collect information about you through our co-marketing partnerships. For instance, you may register for a webinar or download a white paper published by Fraoula in collaboration with a co-marketing partner.

 

Third Parties

We may receive information from third-party service providers, related companies, and our business and solution partners.

 

Personal Data from Different Sources

We might combine personal information collected from you with data received from other sources, such as third-party providers of business information and publicly available sources (e.g., social media platforms). This may include physical mail addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles. This helps us update and improve our records, identify new customers, create more personalized advertising, suggest products and services that may interest you, deliver personalized communications, and promote events. The collection of your personal data by these third-party providers is governed by the provider’s privacy policy.

 

Log Files

Like most websites and technology services delivered over the Internet, we automatically collect and store information about your computer hardware and software when you visit our websites, use our products and services, or visit other sites or services that link to this Privacy Policy. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our websites (e.g., HTML pages, graphics, etc.), the files viewed on our or our customer’s websites (if those websites are hosted on Fraoula e.g., HTML pages or graphics, etc.), your operating system, access times, and referring website addresses.

 

When you use the Subscription Service, we collect and store the categories of information listed above in logs in the following instances, subject to the customer’s implementation settings:

 

When a Fraoula user logs into their account and accesses tools in the Fraoula Platform;

When an individual visits a customer’s website, if the website is hosted by the Fraoula product; or

When an individual visits a customer’s website, if the customer’s website is self-hosted and uses our plug-ins and scripts provided by Fraoula (such as embedded forms).

Buttons, Tools, and Content from Other Companies

Our websites may include features and widgets (such as the share and/or "like" button or interactive mini-programs) that run on our websites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

 

Other Fraoula Companies

We may receive information about you from other companies that are owned or operated by Fraoula.

 

How We Use Personal Data

a. To Communicate with You About the Product and Services

We use the account information you provide to Fraoula when signing up for the Subscription Service and Trends services to send you transactional emails or in-app notifications about billing, account management, and other administrative matters. We may also send you updates regarding our Customer Terms of Service or other legal agreements, and may communicate with you about security incidents via email or in-app notifications.

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1. Customer Support

We use your information to provide customer support, including resolving technical issues and analyzing product outages or bugs. This helps us ensure a seamless experience for you.

 

2. Providing Our Services

To provide our products and services, we use your account information and customer data. For example, the email address you provide during sign-up helps create your user account, and your payment information processes payments for paid services. This information also helps us authenticate you when you log in and provide customer support.

 

3. Improving Our Products and Services

We collect usage data to understand how you interact with our products and services. This data helps us develop and improve our offerings, such as identifying new features or integrations that may interest you. We also use customer data for machine learning to enhance features and functionality within our services. If you wish to opt-out of having your data used for machine learning, please email us at info@fraoula.co.

 

We may publish aggregated data about how our products and services are used. This data will not identify individual users. For instance, we might share trends or insights in blog posts based on user interactions with our products.

 

4. Security and Protection

We use your account information to investigate and prevent security incidents. This includes verifying user accounts, detecting and preventing product abuse, and complying with legal requirements. We log IP addresses and other data for security, debugging, and improving user experiences. This data may be linked to personal information like your name and email address for these purposes.

 

5. Marketing and Promotion

We use your information to market and promote our products and services. For example, we may use your email or physical address to send you information or promotional content about Fraoula. You can opt out of these communications by following the instructions in each email or contacting us at info@fraoula.co. Even if you unsubscribe from marketing emails, we will continue to contact you for administrative purposes and to respond to your requests.

 

We may also contact you by phone about other Fraoula products or services you might be interested in. If you have a scheduled call with a Fraoula representative, you will be notified if the call is recorded and given the option to opt-out.

 

Where required by law, we will obtain your consent before sending marketing communications. Otherwise, we market our products and services based on our legitimate business interests.

 

We may receive information from third-party service providers and publicly available sources to enhance our services and communications. This information helps us provide personalized communications, promote events, and improve user experiences.

 

6. Other Purposes with Your Consent

We will share your data with third parties only with your explicit consent.

 

7. Legal Basis for Processing Personal Data (EEA and UK Visitors)

For visitors from the European Economic Area (EEA) or the United Kingdom (UK), Fraoula's legal basis for collecting and using personal data depends on the specific context. Typically, we collect personal data only where we have your consent, need the data to perform a contract, or have a legitimate interest not overridden by your data protection interests. We may also collect data to comply with legal obligations. If we request personal data to comply with legal requirements or to perform a contract, we will inform you whether providing this data is mandatory and the consequences of not providing it. We will also explain our legitimate interests where applicable.

 

8. How We Share Personal Data

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a. Service Providers

We share personal data with third-party service providers to support our websites, products, and services. This includes data hosting, application development, marketing, sales support, and customer support. These providers are prohibited from using your data for purposes other than those specified and must maintain confidentiality.

 

b. Partners

We may share data with trusted partners to assist with statistical analysis, sales support, or customer support. These partners must adhere to our privacy and data protection policies.

 

c. Corporate Events

In the event of a merger, acquisition, bankruptcy, or other corporate events, the acquiring company will receive your information. We will notify you of any changes in ownership or use of your personal data.

 

d. Public Forums

Our websites may offer public message boards, blogs, and community forums. Information disclosed in these forums may be read, collected, and used by others. We will correct or delete your information upon request unless we are unable to do so, in which case we will inform you.

 

e. Compelled Disclosure

We reserve the right to disclose your personal data if required by law or if we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or comply with legal processes.

 

9. International Transfers

a. Within Fraoula

To support our global operations, we may transfer information within our Fraoula affiliates. This Privacy Policy applies to all transfers, and we ensure your data remains protected.

 

b. To Third Parties

Some third parties may be located in countries with different data protection laws. We use legal mechanisms like Standard Contractual Clauses to protect your data during international transfers. Contact us for more information about these mechanisms.

 

10. Contact Information

For any questions or concerns about this Privacy Policy, please contact us at info@fraoula.co.

 

This policy is subject to change, and we will notify you of any updates.

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1. Onward Transfer of Personal Data

In the context of an onward transfer, Fraoula is responsible for the processing of Personal Data it receives and subsequently transfers to a third party acting as an agent on our behalf. Fraoula will remain liable if our agent processes your Personal Data in a manner inconsistent with the applicable data protection principles, unless Fraoula is not responsible for the event giving rise to the damage.

 

Please note that under certain circumstances, we may be required to disclose your Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

 

How We Store and Secure Personal Data

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1. Data Storage and Security

We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. All Personal Data is protected using appropriate physical, technical, and organizational measures.

 

2. Retention of Personal Data

How long we keep information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we will either delete or anonymize your information, or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

 

We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes, and enforce our agreements).

 

When we have no ongoing legitimate business need to process your Personal Data, we securely delete or anonymize it, or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the section "Privacy Rights and Choices" below.

 

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

 

 

 

 

3. Cookies and Similar Technologies

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a. Cookies

When you visit our websites, sign up for a Fraoula account, attend a Fraoula virtual event, or request more information about Fraoula, we collect information automatically using tracking technologies, like cookies and tracking pixels. 

 

Fraoula and our partners use cookies or similar technologies (such as web beacons and JavaScript) to analyze trends, administer the website, monitor how visitors navigate around the websites, and to gather demographic information about our user base as a whole. Know more about cookies.

 

b. Advertising

We partner with third-party ad networks to display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by using these services: Network Advertising Initiative or About Ads.

 

4. Your Privacy Rights and Choices

a. Personal Data Requests

You have the following data protection rights:

 

Access, Correction, or Deletion: You can request access, correction, updates, or deletion of your Personal Data.

Objection: You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data, or request portability of your Personal Data.

Withdraw Consent: If we have collected and processed your Personal Data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

Complaint: You have the right to complain to a data protection authority about our collection and use of your Personal Data.

To exercise any of these rights:

 

For Fraoula, including our websites and product or services, please use this form or contact us at info@fraoula.co.

We may verify your identity by a method appropriate to the type of request you are making. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.

 

We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken. In some instances, your rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

 

b. Anti-Spam Policy

Our Acceptable Use Policy prohibits the use of our services to send unsolicited commercial email in violation of applicable laws and requires the inclusion in every email sent using our services of an "opt-out" mechanism and other required information. Any violations can result in immediate suspension or termination of the service.

 

c. To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications through the following methods:

 

By clicking on the "unsubscribe" link located at the bottom of our emails.

Updating your communication preferences.

By contacting us at info@fraoula.co.

Customers cannot opt out of receiving transactional emails related to their account with us or the services.

 

d. To Unsubscribe From Our Customers' Communications

Our customers are solely responsible for their own marketing emails and other communications. You can unsubscribe from our customers' marketing communications by clicking on the "unsubscribe" link located at the bottom of their emails, or by contacting them directly.

 

Information We Collect

Identifiers: We collect personal identifiers such as your name, e-mail address, mailing address, and phone number either directly from you or from third-party sources.

Commercial Information: This includes subscription records, which we collect directly from you.

Internet or Network Information: We collect browsing and search history directly from your device.

Geolocation Data: We collect geolocation data, such as your IP address, from your device.

Financial Information: We collect payment information or financial account numbers in the process of providing you with a subscription.

Inferences: Derived from the information we collect.

Other Personal Information: This includes information collected when you interact with us online, by phone, or by mail for help desk support, participation in customer surveys or contests, or while using our Subscription Service.

The business and commercial purposes for which we collect this information are detailed in Section 2 of this Privacy Policy. The categories of third parties to whom we disclose this information for business purposes are described in Section 3. The retention period for this information is outlined in Section 5.

 

Your Rights

Under Indian jurisdiction, you have certain rights regarding the Personal Information we collect or maintain about you. These rights may include:

 

Right of Access: You have the right to request disclosure of the Personal Information we have collected, used, and disclosed about you.

Right of Deletion: You can request that we delete your Personal Information, subject to certain exceptions.

Right of Correction: You can request corrections to any inaccurate Personal Information we maintain about you.

Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

Fraoula does not sell or share Personal Information with third parties.

 

Exercising Your Rights

You can exercise your rights yourself or designate an authorized agent to act on your behalf. To protect your Personal Information, we will verify your identity in a manner appropriate to the type of request you are making. If you designate an authorized agent, we may require written permission from you and verification of the agent’s identity.

 

Data Protection Officer

If you have any questions about this Privacy Policy or our privacy practices, or if you need this notice in an alternative format due to a disability, please contact us at:

 

Fraoula Privacy Team

Email: info@fraoula.co

Postal Mail:

Fraoula Pvt. Ltd.

39B Latafath Hossain Lane

Kolkata 700085

India

 

Additional Privacy Information

We Never Sell Personal Data: Fraoula will never sell your Personal Data to any third party.

Information About Children: Our services are not intended for or targeted at children under 16, and we do not knowingly collect Personal Data from children under 16. If you believe we have collected such information, please contact us so we can delete it.